In today’s telecom industry, customers are continually striving to strike a balance between saving money and maintaining the level of service they require. This is becoming increasingly more difficult due to layoffs of the back-office staff at many of the telecom providers. Fewer customer care representatives and provisioning personnel lead to delays in turning up services, changing services, implementing changes and getting repairs completed. Given the limitations of the telecom providers, customers are now looking to third party partners to fill in their gaps in service. But, not all partners are the same.
Concierge Telecom Services was founded on the principle that quality service matters. We want all of our customers to have 5-Star Service. Our method of supporting our customers has proven very effective over the past 21 years. Because of our attention to detail, we provide smoother installations and faster resolution of support and billing problems over the life of your contract. Incredibly, this service comes at no additional cost to you. Many Concierge Telecom Services’ customers have worked with us for up to 17 years, utilizing our support to change from one service provider to another, or migrating from one technology to another.
“This is by far, the smoothest new system implementation I’ve seen in my career!”
Dennis Honan, Director of IT, Diocese of Manchester, NH
You will notice the difference in our 5-Star Service from our first contact. We work with you from the solution design, RFP and requirements document through the contract and implementation of your services. Our team becomes additional assistance for your team at no cost to your budget. Whether you have an international call center or a simple internet circuit, we audit the orders from start to finish to ensure everything is designed to your specifications and errors are greatly reduced. We will be on all the design and installation calls providing you with a level of continuity as the installation moves from one team to another within the service provider.
Once your services are installed, Concierge Telecom Services 5-Star Service continues to be at the heart of your team’s efforts to provide services. Concierge Telecom Services will start by auditing your bills to ensure you are only getting charged for the services you have installed. No longer will you have to spend hours on the phone fighting with each service provider. One call to the Concierge Telecom Services support team and we will fight for every correction and credit you are owed. Additionally, Concierge Telecom Services will help you order and manage any changes or relocation of services.
Most importantly, when your services are down, Concierge Telecom Services becomes the first point of contact for all of your support calls. Whether you use one or multiple service providers, our support team will help identify which service provider needs to be contacted to correct the problem. For longer support issues, Concierge Telecom Services also offers auto-escalation of support issues (according to your Service Level Agreements). If an onsite visit is necessary, the support team will coordinate with the onsite contacts to make certain the service is able to be repaired as quickly as possible. All of this can save you hours of waiting on hold trying to get the person you need. Just one call and you are done.
At Concierge Telecom Services, our value is in our service. From installation to the end of your contract, we want you to have the best possible service and we want you to stay as a long-term happy customer. All of this support comes with every agreement at no additional charge for the customer. Experience has shown us that as you move from one service provider to another, you will continue to insist on the Concierge Telecom Services 5-Star service for your company.